Frequently asked questions
The following is a short list of questions we get asked by our members. We hope it helps with your enjoyment of the app or with your decision to join the club.
If you have any query still unanswered, please call or email us and we will try and give you an answer straight away. As a new business, we are striving to improve all the time. We listen to our members when they tell us how things could be better or easier, so please do share with us at firstname.lastname@example.org
What type of company is Sanctifly?
We are a Public Limited Company, registered in Ireland. We operate as an international members club providing our members with access to hotel and specialist leisure and fitness facilities internationally.
Can anyone become a member?
Yes. Just download the App and register using your work email (not social) address.
Exactly how does it work?
For the best illustration, please watch the video on the website here.
What information does Sanctifly have on each member?
For each member we know their name, address and full contact details. We also have them linked to their corporate sponsor (e.g. employer). Members should expect that they will need to provide the hotel with proof of ID and, if required, complete an additional health check waiver form on arrival.
Do members agree to a terms of membership?
Yes. This is available on our website at http://www.sanctifly.club/membership-terms-conditions. Terms include fair usage and physical ability, limitation of liability.
What about insurance?
We have Public Liability Insurance for all our members ($18 million) to use our Location Partner facilities. This is not an indemnity, but it does mean we are covered in the event of a claim for personal injury damages by one of our members whilst at partner facilities. Members cannot claim from either of us loss of earning or any disruption in the fulfillment or failure to fulfil our offer. Full details on our partner agreement available at www.sanctifly.club/terms.
How many partner locations does Sanctifly have at each airport?
We try and have a choice of three locations at each airport, ranging in type from a spa, to a workout gym to a location very close (to the airport) which might have a basic fitness room.
Are my details shared with the location partner?
Only your name is shared as part of securing your booking. We do give each location partner the option to send a maximum of two additional offers/promotions to members, always through Sanctifly. If you accept any of these offers you may be required to register or share contact details with the hotel directly.
How does it work?
Basic membership grants you access to the partner locations and your insurance for a year. Currently, for each visit you will need to purchase a pass. US $ and Euro € are given 1:1 value at all locations. A lot of our experiences are exclusive to Sanctifly members and can not be purchased onsite. Lounge access are typically $30-$75 in value. The good news is until further notice, all passes are standardized at €/$25 each, giving great value access to our premium locations.
How do I buy passes/access?
All paid memberships are pre-loaded with at least one pass. You can purchase additional passes by logging in to the App. Click on the menu and then select Buy More Passes.
Can I cancel my membership?
Please refer to the membership terms for details on cancellation. http://www.sanctifly.club/membership-terms-conditions
Can I upgrade membership at anytime?
Yes. You can upgrade membership from any level to any other at any time. Currently, this is not automated, please send an email to email@example.com with the upgrade you would like to purchase and we’ll action for you. For details on membership options go to https://www.sanctifly.club/membership-types.
Can I cancel an issued pass/booking?
Passes can be cancelled and credited back to your account if requested at least 24 hours before the scheduled use.