Got a question? We are here to answer!

The following is a short list of questions we get asked by our members. 
We have answered them all, hoping it helps.

 

ABOUT SANCTIFLY MEMBERSHIP

  • We are a Public Limited Company, registered in Ireland. We operate as an international members club providing our members with access to hotel and specialist leisure and fitness facilities internationally.

  • Yes. Just download the App and register using your work email (not social) address.

    1. Purchase your Sanctifly membership either on the website or in the Sanctifly app.

    2. Get access to free travel wellness content and exclusive membership benefits.

    3. Add points to your memberships and use those points to access any of our premium wellness locations.

    As a member you can use Sanctifly points to book any of our paid wellness locations. Upon booking the location a unique access code will be generated and displayed in the ‘Access Codes’ tab in the Sanctifly app and sent to you via email. This unique code is then presented at the location reception or front desk to gain access. One access code per person per booking is deducted from your account with each experience booked.

  • We have Public Liability Insurance for all our members ($18 million) to use our Partner facilities. This is not an indemnity, but it does mean we are covered in the event of a claim for personal injury damages by one of our members whilst at partner facilities. Members cannot claim from either of party for loss of earning or any disruption in the fulfilment or failure to fulfil our offer. Full details on our partner agreement available at www.sanctifly.club/terms.

  • For each member we know their name, address and full contact details. We also have them linked to their corporate sponsor (e.g. employer) if applicable. Members should expect that they will need to provide the hotel with proof of ID and, if required, complete an additional health check waiver form on arrival.

  • Yes. This is available on our website at http://www.sanctifly.club/membership-terms-conditions. Terms include fair usage and physical ability, limitation of liability.

  • Sanctifly has 4000+ locations at over 2000+ international airports. We try and have a choice of at least three locations at each airport, ranging in type from a spa, to a gym to an airport lounge. We feature any facilities within 5 miles of the airport that would be of benefit to the wellbeing of our members

  • Being a Sanctifly member means you get access to our location network. Most airport hotel gyms, pools and spas only allow guests to use their facilities. We have developed partnerships all over the world so that Sanctifly members can use airport hotel facilities without booking a room! (That goes for airport lounges too!)

  • Points are used to gain access to our location partners. When you book a location partner in the Sanctifly app, we take points from your account and send you an exclusive access code.

    The number of points it costs to visit a location can be found on the location’s listing page on the Sanctifly app.

  • You can purchase points anytime by logging in to the App. Click on the ‘Profile’ tab and then select ‘Buy Points’.

    A certain number of Points is required to create a Booking with Partners. Points remain valid for the lifetime of the membership. Once purchased, Points cannot be refunded or exchanged for cash.

    Points are valid for 12 months from date of purchase.

    If a membership is canceled, all unused Points in that account will be forfeited and can not be reinstated. A grace period of 30 days is allowed for members to renew their membership and retain Points.

  • As long as your membership is current and paid up, your points never expire. If you've canceled your membership within the last 30 days, you have the opportunity to renew it and your points will be reinstated. After 30 days, if you haven't renewed, your points will expire for good.

  • As per our standard rates, to buy an additional 1000 points it costs $31.00

  • Yes, the Flight Delay Benefit is applicable to both international and domestic flights.

 

MEMBERSHIP CANCELLATION

Occasionally, our partner hotels or lounges may encounter unforeseen limitations on bookings. We kindly urge you to refrain from cancelling your memberships solely for this reason. Instead, consider utilizing your points by booking a spa session or accessing other available services to make the most of your membership benefits.

  • If you wish to cancel your membership, drop an email at hello@sanctifly.club from your registered email address with the subject line : Sanctifly Memebrship Cancellation Request

    Alternatively, if you have paid or started a subscription personally, then please go to My Account to change or cancel.

  • You have the right to cancel your membership within thirty (30) days for any reason. The cancellation period will expire after thirty (30) days from the day you registered to become a member on the App. To cancel these terms and your membership, please email your request to us at hello@sanctifly.club, with the subject: Cancel and Request refund. Your request will be handled within 2 working days.

  • You can cancel your annual membership at any time during the Annual Term. You will not be entitled to a refund of the Fee or any part of the Fee already paid. Any Points left in your account at the end of your membership will be forfeited.

  • If you choose to cancel your membership within thirty (30) days of registering on the App and request a refund, you are eligible for our "No Quibble 30-Day Money Back Guarantee." In this case, we will reimburse both the Fee and the value of any unused Points at the same rate at which you purchased them.

To learn more about our policies, including membership terms and conditions click here

 

ACCESSING LOUNGES AND OTHERS

  • Some of our partners’ staff may not be as familiar with the Sanctifly process. In the unlikely event this occurs, here is what to do:

    Lounges: Please advise the lounge that our lounge partners are DragonPass, Plaza Premium and No1 Lounges.

    PlazaPremium: access codes begin with “PPLNG” and can be entered into the PlazaPremium system.

    DragonPass: If your access code contains a “DP”, this means it is a DragonPass voucher. Please advise the lounge operator to drop the “DP” and enter the code into their system.

    If asked for a QR code, feel free to generate your own QR code with the access code provided. Also, make sure your name in your travel documents matches your booking.

    No1 Lounges: If you are entering a No1 Lounge, you will need to register beforehand. You can do this in advance or at reception, it’s up to you however we do recommend booking in advance to guarantee a spot in the lounge. You can book in advance here https://no1lounges.com. Enter your access code in the ‘Promo code’ box when asked.

    XpresSpa: Your XpresSpa code entitles you to a $30 voucher off any XpresSpa service. The code is valid for 6 months. When purchasing an XpresSpa voucher you should receive a follow up email including a barcode. In the event of not receiving this, please advise the spa the code can be entered at the till. You can also advise the spa that Sancifly’s XpresSpa contacts are Mr. Tesh Ramsarup and Mr. David Canter, Both at Head Office NYC.

    Hotels: When making your hotel gym booking, we recommend you do so in advance of your trip. The Sanctifly team will be in touch with the hotel prior to your visit to ensure all goes smoothly. In the event of the hotel refusing entry, please contact Sanctifly who can confirm our named contact at the hotel. If the incident occurs outside of our operating hours and the hotel does not allow entry, please email ciara@sanctifly.club to escalate the issue.

 

If you still can’t find out the answer you are looking for just contact us or drop an email at hello@sanctifly.club As a new business, we are striving to improve all the time. We listen to our members when they tell us how things could be better or easier.

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